ServiceNow Analyst – Nottingham

ServiceNow Mapping Analyst – Nottingham – Inside IR35

Please find details below:


  • Consult with application teams to identify solution requirements to create and maintain Service Maps
  • Use Service Mapping in ServiceNow to create and maintain Service Maps
  • Configure and maintain Service Mapping Patterns while keeping up to date with latest Patterns released on the ServiceNow store.
  • Evangelise and promote the benefits of using Service Mapping
  • Provide training to business and application owners on how to make the most out of service maps
  • Write technical documentations as well as user friendly guides
  • Maintain and improve service mapping engagement process
  • Create and maintain reports and dashboards to report on service mapping BAU activities.
  • Work with the ServiceNow Platform team to resolve issues / introduce enhancements related to Service Mapping


  • Certified ServiceNow System Administrator preferred
  • Completed Service Mapping Fundamentals preferred
  • Experience creating or maintaining Service Maps in ServiceNow
  • Strong knowledge of ServiceNow Common Service Data Model (CSDM)
  • Experience configuring and maintaining Service Mapping Patterns. Equally important is keeping up to date with new Patterns released on the ServiceNow store
  • Experience configuring discovery tools and working knowledge of UNIX and/or Windows servers is highly recommended
  • A fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices
  • Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies)
  • Experience gathering and documenting solution requirements
  • Excellent communication and presentation skills

If you are interested please apply ASAP as the client are looking to review CVs within 48 hours.

Job Reference: 889595_1614592519

Salary: £250 - £309 per day

Salary per: Day

Job Duration: 5 Months

Job Start Date: ASAP

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