ServiceDesk Analyst – Chadderton

ServiceDesk Analyst – Chadderton

Please note you are required to work one weekend day every two weeks in this role.

Our high profile client are currently recruiting for a 1st/2nd Line Engineer to join their team. This is a great opportunity to join a growing business with great opportunities to progress.

Please find details below:

  • Take telephone, direct and email queries relating to the IT systems.
  • Create and issue incident reference numbers via our work tracking system, immediately as queries are raised.
  • Perform first / second line support with the aim to achieve an 80% first time fix rate.
  • Escalate incidents to 3rd line technical staff as required.
  • Monitor work orders and ensure that they are completed within the SLA.
  • Follow up on completed work orders for all staff to ensure that they are satisfied with the solution.
  • Gain an understanding of the local and national IT systems to give better escalation of support queries.
  • Follow all administrative procedures as instructed by Central IT.
  • Assist the Property team in setting up and configuring new offices.
  • This role requires weekend working as defined by the team rota. An additional payment and a lieu day will be allocated for each weekend day worked.
  • Must be willing to work overtime if a project requires it.
  • Perform other duties as required by the Head of Support & Infrastructure.

Understanding of:

  • Microsoft Windows 10
  • Microsoft Office 2016 / Office 365
  • PC hardware
  • Printer hardware
  • File and directory permissions

Basic understanding of:

  • TCP/IP networking
  • Network Printing
  • Microsoft Exchange

If you are interested in this role please apply ASAP.

Job Reference: 888526_1639134564

Salary: £22000 - £25000 per annum + Bonus & Hols

Salary per: Annum

Job Duration:

Job Start Date: ASAP

Job Type:

Job Industry:

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