Service Delivery Manager – Inside IR35

Service Delivery Manager – Inside IR35 – Nottingham Office Once A Month

Key Responsibilities

• Service Delivery – Incident & Problem Management
  • Provide effective & efficient incident management support processes, to ensure optimal use and performance of HRMS and deliver user education responses for incidents
  • Understand & represent user issues and liaise with other departments to investigate & resolve system errors
  • Liaise with vendors for incidents and use Vendors Case Management Tools
• Service Delivery – Work Requests / Business as Usual (BAU) Activities
  • Deliver Org Structure Changes; Job Changes; Data Migration and other Business Work Requests
  • Deliver effective and efficient BAU support activities as directed by Line Manager. Supporting team & continuous improvements initiatives
  • Document BAU Processes as requested and ensure they are auditable
  • Maintains work structure data such as HR organisations or jobs
  • Develop user & “How to” guides and deliver solution demonstrations
• Governance
  • Manage user access & investigate access queries to ensure the security of our people data
  • Maintain systems related documentation & content
  • Maintains accurate and timely master data updates
  • Adheres to People Data Compliance rules when accessing and distributing data

Desirable

• Experience of previous systems administration and working knowledge of Oracle HR applications
• Experience with Oracle eBusiness (Core HR), Cornerstone (Talent and Learning), SmartRecruiters and Clickboarding(Recruitment) and SuccessFactors (All Modules) HRIS solutions
• Experience of HR Integrations and file transfers methodologies
• Previous experience of delivering systems related continuous improvement initiatives through a project lifecycle; including needs analysis, gathering business requirements, testing, implementation and support would also be an advantage.

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