Service Delivery Manager – Inside IR35

Service Delivery Manager – Inside IR35 – Nottingham Office Once A Month

Key Responsibilities

  • Service Delivery – Incident & Problem Management
    • Provide effective & efficient incident management support processes, to ensure optimal use and performance of HRMS and deliver user education responses for incidents
    • Understand & represent user issues and liaise with other departments to investigate & resolve system errors
    • Liaise with vendors for incidents and use Vendors Case Management Tools
  • Service Delivery – Work Requests / Business as Usual (BAU) Activities
    • Deliver Org Structure Changes; Job Changes; Data Migration and other Business Work Requests
    • Deliver effective and efficient BAU support activities as directed by Line Manager. Supporting team & continuous improvements initiatives
    • Document BAU Processes as requested and ensure they are auditable
    • Maintains work structure data such as HR organisations or jobs
    • Develop user & “How to” guides and deliver solution demonstrations
  • Governance
    • Manage user access & investigate access queries to ensure the security of our people data
    • Maintain systems related documentation & content
    • Maintains accurate and timely master data updates
    • Adheres to People Data Compliance rules when accessing and distributing data


  • Experience of previous systems administration and working knowledge of Oracle HR applications
  • Experience with Oracle eBusiness (Core HR), Cornerstone (Talent and Learning), SmartRecruiters and Clickboarding(Recruitment) and SuccessFactors (All Modules) HRIS solutions
  • Experience of HR Integrations and file transfers methodologies
  • Previous experience of delivering systems related continuous improvement initiatives through a project lifecycle; including needs analysis, gathering business requirements, testing, implementation and support would also be an advantage.

Job Reference: 889607_1633684059

Salary: £500 - £575 per day

Salary per: Day

Job Duration: 12 Months

Job Start Date: ASAP

Job Type:

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